Outside In with Charles Trevail

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Latest episode

Alessandra Bellini

Chief Customer Officer, Tesco

Alessandra Bellini takes us inside how the grocery retailer turned around its business by simplifying its product lines and shifting its focus towards customers. She also talks about how Tesco responded to the Covid-19 crisis with unprecedented speed at scale, forcing the company to flex its 100-year-old “memory muscle” where everyone instinctively knew what to do to help customers and colleagues.

Outside In, the customer centricity podcast

Hosted by Charles Trevail, Outside In explores the strategies and philosophies of business leaders and big thinkers. It's a conversation about how consumers and the world are changing, and how companies are changing with them.